Quotations:
All quotes are valid for 1 week from the date of issue. Quoted prices does not guarantee customer a place on the schedule. All orders are subject to the availability of Sprinkle & Mix Bakery and requests are not confirmed bookings until non-refundable deposit has been placed.
Order Lead Times:
We request a minimum of fourteen (14) days’ notice for all orders placed outside of our website due to our ongoing advance bookings. For orders placed directly through our website we require a minimum of (3) days’ notice. However, we will try to accommodate last-minute orders both through the website and outside of the website, if availability is allowed.
Order Confirmations
Orders are confirmed once a customer receives an invoice from Sprinkle & Mix Bakery via email or a direct link provided to customer and either the requested deposit (if order is earlier than 7 or more days in advance of pick-up / delivery date) or the full amount (if order is placed less than 7 days in advance of pick-up / delivery date) is paid.
Deposits:
A non-refundable deposit of 50% is required to hold your date. This deposit will not be refunded under any circumstances, unless the order is cancelled for any reason by Sprinkle & Mix Bakery. If Sprinkle & Mix Bakery cancels the customer’s order, the deposit will be refunded in full.
Payment Deadline:
The balance due on all orders is required to be paid on or before 7 days prior to the pick-up or delivery date.
Order Changes:
There will be no changes or cancellations accepted 7 days or less prior to pick-up / delivery. If the order needs to be postponed or the pick-up / delivery date changed for any reason, please contact Sprinkle & Mix Bakery immediately with the request. The new date proposed will be subject to availability and is not guaranteed.
All order changes requested more than 7 days in advance will be made a priority, however if supplies have already been purchased, it may not always be possible to make the requested changes. In addition, changes may incur an additional fee based on supplies and items needed to adhere to the requested changes.
Cancellations:
Cancellations made 7 days or more prior to pick-up / delivery date will be issued a refund less the 50% non-refundable deposit and the cost of any supplies already purchased for the customer’s order. Cancellations made less than 7 days prior to pick-up / delivery date will not be refunded.
Refunds will be paid to customers within 30 days of cancellation.
Unforeseen Circumstances:
If Sprinkle & Mix Bakery cancels a customer order or is otherwise unable to fulfill the order due to illness or other unforeseen circumstances, the deposit and remaining balance already paid will be refunded to the customer within (7) business days of notification to the customer.
Sprinkle & Mix Bakery reserves the right to terminate or cancel any agreement/order at any time if there are irreconcilable differences with the customer or if bullying, verbal abuse, harassment, and/or threats are made by the customer. In this event, all deposits and balance paid will be refunded in full.
Refunds:
Any refunds issued for any reason, other than cancellation made by Sprinkle & Mix Bakery, will be less than the 50% deposit and any cost of supplies purchased for the order. If a customer fails to pick up the order in the time frame set forth under our pick-up policy, no refund will be issued. If the order cannot be delivered based on the terms in the delivery policy, no refund will be issued. If the order is damaged in any way after it leaves the premises of Sprinkle & Mix Bakery, no refund will be issued. If the customer is unhappy with the order due to taste, color, design, etc. it is up to the discrepancy of the bakery to issue refund or not. If a customer is dissatisfied with the product and requests a refund, the customer is required to reach out to Sprinkle & Mix Bakery within 24 hours of pick-up / delivery of the product. The product, in its entirety, must be returned to the bakery to be considered for a refund. Products that have been eaten or discarded by customers will not be issued a refund.
Pick-ups:
Orders placed for pick-up will be picked up at Sprinkle & Mix Bakery. A specific pick-up time will be arranged and agreed upon by Sprinkle & Mix Bakery and customer prior to pick-up date. There will be a grace period of 15 minutes before and 30 minutes after the agreed upon pick-up time.
If a customer is unable to pick up the order at the requested time, they must contact Sprinkle & Mix Bakery immediately to reschedule. Any orders picked up later than 30 minutes past the agreed upon pick-up time pay incur a late pick-up fee.
Scheduling a pick-up order will be made based upon the availability of Sprinkle & Mix Bakery.
It is the responsibility of the customer to check the state of the product before leaving the premises. Once the item has left the premises, the customer is responsible for ensuring that products get to their destination safely and are stored as per the instructions given to achieve the best results for taste and quality. Sprinkle & Mix Bakery is not liable for damage incurred during transportation.
If the customer does not show up at the agreed date and time, it has not been rescheduled, and we are unable to contact the customer, the product will be held for 7 days. If the product is not retrieved by the customer within 7 days after the original pick-up date and time, the product will be discarded.
Deliveries:
Delivery is available for destinations within a 35-mile radius of Sprinkle & Mix Bakery. Deliveries cannot be made outside of the state of Kentucky. Delivery fees are charged at the discretion of Sprinkle & Mix Bakery.
A delivery date and time will be agreed upon by Sprinkle & Mix Bakery and the customer prior to delivery date. If the customer is not at the location at the time and date agreed upon and we are unable to contact the customer, the product will be transported back to the bakery, and it will be the customer’s responsibility to collect the product. The product will be held for 7 days. If the product is not retrieved by the customer within 7 days of the failed delivery, the product will be discarded.
Once the order is delivered to the customer and changes of hands have been completed with the product, it is then up to the customer to store and care for the product as per the instructions provided. If anything happens to the product after this exchange, Sprinkle & Mix Bakery will not be held liable for any damages. Damages made to the product due to environmental conditions the product is stored in or displayed (location, temperature, weather, etc.) are not the responsibility of Sprinkle & Mix Bakery and no refunds will be issued.
Ingredients:
All our products may contain, or come in contact with soy, wheat, dairy, peanuts, tree nuts, and/or other allergens.
It is the responsibility of the customer to inform Sprinkle & Mix Bakery prior to the confirmation of their booking of any allergy issues. It is the responsibility of the customer to inform their guests of all allergy information and accordingly that Sprinkle & Mix Bakery will not be held liable for any allergic reaction resulting from consumption of our products.
Design/Decoration:
Design and decorations are subject to the artistic interpretation of our bakers. Customer may provide us with instructions and/or a photograph for inspiration and duplication; however, we make no claim for exact duplication of the work done by other bakers or of exact duplication of our own products.
We do not take responsibility if the color of the decoration is a different shade than what the customer provided in a photograph.
Internal Supports/Inedible Decoration:
Sprinkle & Mix Bakery may use wood / plastic internal support and/or inedible decorations to achieve certain designs requested by the customer. The customer will be notified upon pick-up / delivery of the product if these internal supports or inedible elements exist. It is the responsibility of the customer to remove all existing supports inside of the product as well as any inedible decorations. Sprinkle & Mix Bakery is not liable for any injuries that may occur due to failure to remove the supports and/or inedible decorations.
INTELLECTUAL PROPERTY/PUBLICATION:
Sprinkle & Mix Bakery reserves the right to use pictures of any product created by us in any way we deem fit, including, but not limited to, posting on social media, websites, or for use in advertisements.